Sewa Setu Assam is an initiative of the Government of Assam to deliver government services at the doorsteps of citizens. It aims to close the gap between citizens and public services. The Right to Public Services (RTPS) Act, passed in 2012, mandates that citizens receive notified public services within a set timeframe. In 2019, an adjustment was made to include the final six scheduled areas.
All major public services, including government utility and administrative functions, are accessible through this platform. The primary objective is to promote the Digital India campaign at the state level, offering hassle-free services such as online applications, grievance filing, tracking, acknowledgment, and receipt. For more details, you can visit the official Sewa Setu Assam website.
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Overview Of Sewa Setu Portal
The Assam government has launched the Sewa Setu Portal, which offers over 500 public services to the public. This initiative aims to make governance more accessible by bringing services closer to people. Despite an 85% rejection rate, the platform has received over one crore applications.
Through this comprehensive platform, individuals can conveniently access various administrative tasks, with government services delivered directly to their homes. The Sewa Setu project serves as a one-stop shop for citizens seeking government information and services.
Important Information Of Seva Setu Portal
an overview table of the Sewa Setu Portal in Assam, which aims to deliver government services at the doorsteps of citizens:
| Sl. No. | Service Name | Category | Department Name | Organisation Name |
|---|---|---|---|---|
| 1 | AUWSSB Water Bill Payment | Utility Service | Housing and Urban Affairs | Assam Urban Water Supply & Sewerage Board |
| 2 | AUWSSB Water Connection Application | Utility Service | Housing and Urban Affairs | Assam Urban Water Supply & Sewerage Board |
| 3 | Add Unit of Common Application Form | Business Service | Industries, Commerce and Public Enterprise | – |
| 4 | Advertisement board carried by men in hand | Citizen Services | Housing and Urban Affairs | – |
| 5 | Allotment Certificate to Periodic Patta | Citizen Services | Revenue and Disaster Management | – |
| 6 | Amendment of Factory License | Business Service | Labour Welfare | – |
| 7 | Animal Tax Payment under GMC Act 1971 | Citizen Services | Housing and Urban Affairs | Guwahati Municipal Corporation |
| 8 | Appeal against an order of a legal Metrology Officer/Controller of Legal Metrology (Form-4) | Business Service | Food, Civil Supplies & Consumer Affairs | – |
| 9 | Application A for the grant of No Objection Certificate (NOC) to manufacture for sale of Ayurveda/Siddha or Unani drug | Business Service | Health and Family Welfare | – |
| 10 | Application B for License to manufacture for sale Ayurvedic (including Siddha) or Unani drugs, Drug License | Business Service | Health and Family Welfare | – |
SewaSetu provides a comprehensive citizen platform, offering various services across different categories. Citizens can access these services conveniently through the portal.
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Aadhar Based Registerations
The Sewa Setu portal is an initiative by the Government of Assam to deliver government services at the doorsteps of citizens. Here’s how you can register on the Sewa Setu portal:
- Aadhaar-based Registration (Preferred):
- Citizens above the age of 14 years who are permanent residents of Assam can register.
- If you have an Aadhaar card, use it for registration.
- Applicants below 18 years must submit an undertaking for parental consent.
- You can register in one Employment Exchange within your district.
- Non-Aadhaar Based Registration:
- Applicable to candidates whose Aadhaar is blocked due to NRC-related issues.
- Visit your nearest Employment Exchange for registration.
For detailed steps, visit the official Sewa Setu portal.
How to apeal onto the Sewa Setu Portal
If you need to make an appeal on the Sewa Setu portal in Assam, follow these steps:
- Register: First, register yourself on the Sewa Setu portal.
- Login: Log in using your credentials.
- Appeal Section: Navigate to the Appeal section on the portal.
- File Appeal: You can file an appeal in two instances:
- Instance 1: If you don’t receive the service within the stipulated time and are not informed about the reason for the delay.
- Instance 2: If your application has been rejected by the Designated Officer.
- Submit Details: Provide the necessary details related to your appeal.
- Submit OTP: An OTP will be sent to your registered mobile number. Enter the OTP to complete the process.
Remember that the applicant can file the appeal (first appeal) within 30 days from the date of receipt of the order of rejection of the application or the expiry of the given time limit. However, the Appellate Authority may admit the appeal within 60 days if there was a sufficient cause for not preferring the appeal earlier.
Services Available at the portal
The RTPS Portal is a significant initiative under the World Bank Financed Assam Citizen Centric Service Delivery Project. Its purpose is to facilitate online applications for ARTPS notified services and enhance transparency by proactively disclosing citizens’ entitlements and procedures for accessing ARTPS services. Here are some key features of the web portal:
- Online Application of Services: Citizens can apply for services online, streamlining the process.
- SMS Alerts: Applicants and designated officials receive SMS alerts, ensuring timely communication.
- Acknowledgement Receipt: Upon application submission, applicants receive an acknowledgment receipt.
- Real-Time Monitoring Dashboard: A dashboard allows real-time monitoring of service requests.
- Online Application Tracking: Citizens can track the status of their applications online.
- Process Automation: The portal automates various processes for efficiency.
- Online Appeal Provision: In case of non-delivery or delays, citizens can lodge online appeals.
- Grievance Lodging: The portal provides a platform for citizens to lodge grievances.
- Information Repository: It serves as a repository of RTPS services-related information.
The NIC Assam, under the Ministry of Electronics & Information Technology, Government of India, has designed and developed this portal.